Refund policy

RETURNS & EXCHANGES

All Sales Are Final

We do not accept returns or exchanges, subject to any rights that cannot be excluded under applicable UAE law.

We encourage you to carefully review your selected design, size, measurements, colour, and order details before completing your purchase.

Customized, altered, made-to-measure, and made-to-order pieces are final sale, subject to applicable law.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at info@feryalalbastaki.ae or via WhatsApp at +971 50 558 0454, with your order details and photographs so our team can assist you.